These Terms & Conditions govern all bookings made with Château de Puchesse, whether via the website, email, or any other means.

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1. Property Information

Château de Puchesse

Chambres d'Hôtes
1304 rue Isabelle Romée, 45640 Sandillon, France

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2. Purpose

These Terms define the conditions of booking, payment, cancellation, and stay between SARL Château de Puchesse, which operates and manages the Château, and the client for a bed-and-breakfast stay. Acceptance of and compliance with these terms and conditions of sale are confirmed upon payment of the deposit. 

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3. Bookings

A booking becomes effective once:

• These Terms are accepted

• A deposit or full payment is received, with a minimum charge of one night per reserved room

• A written confirmation is sent by Château de Puchesse

All bookings are personal and non-transferable.

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These terms are accepted by the client for a fixed period determined at the time of booking. Under no circumstances may the client claim any right to remain on the premises beyond this period, unless agreed to by the owner.

 

Please note that without payment within the specified time limit, the reservation is not confirmed and, consequently, we reserve the right to reassign the rooms.

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Children under the age of 10 may stay free of charge in their parents’ room, subject to acceptance and availability of a crib or extra bed.

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4. Rates

Prices are listed in euros (€), inclusive of taxes, excluding tourist tax if applicable.

Rates include accommodation and breakfast only, unless otherwise stated.

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5. Payment

Payment terms are specified at the time of booking. The balance of the stay, as well as any additional consumption and services not mentioned in this contract, is payable before or upon arrival, as indicated. 

 

The tourist tax is a local tax that the client must pay to the owner, who then remits it to the public treasury.

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6. Cancellation & Changes

Cancellation conditions are specified at booking.
Unless stated otherwise:

• Late cancellations or no-shows may be charged in full or in part

• Deposits are non-refundable

If the property cancels a booking, all payments will be refunded in full.

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If the cancellation occurs more than 7 days before the arrival date, the amount paid at the time of booking will be refunded. If the cancellation occurs less than 7 days before the arrival date, 50% of the total stay will be retained. If the client wishes, the stay may be rescheduled within 6 months from the date of the original booking, subject to availability at Château de Puchesse.

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In the event of a no-show, or if the client shortens their stay, Château de Puchesse reserves the right to invoice and claim or charge the full amount of the scheduled stay, including any additional services that were booked.

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If the client does not check-in or make contact in any way before 9:00 p.m. on the scheduled arrival day, this contract becomes null and void, and the owner may reassign the guest rooms. The amount paid by the client will be retained by the owner.

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In the event of an early departure, the cost of the accommodation remains fully due to the owner. Any additional services not used will be refunded.

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If, prior to the start of the stay, Château de Puchesse is obliged to cancel the reservation, it must inform the client either by mail or email. Without prejudice to any claims for damages that may have been incurred, the client will be immediately refunded all sums already paid.

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Please note that no cancellation insurance is included in our rates. We therefore strongly recommend that you take out appropriate coverage.

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7. Right of Withdrawal

In accordance with French consumer law, the right of withdrawal does not apply to accommodation services provided on specific dates.

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8. Check-in / Check-out

• Check-in: between 15:00 and 20:00

• Check-out: by 11:00 AM

Late arrivals must be notified in advance.

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9. Breakfast

Breakfast is served every morning in the main lounge and library. It is served between 8:00 a.m. and 9:30 a.m.

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10. House Rules

Guests agree to respect the peaceful nature of the property and comply with house rules.
The property reserves the right to terminate a stay with immediate effect and without compensation if guests are not honouring the terms or causing a disturbance toward other guests and/or the facilities. 

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Furthermore, guests are kindly requested not to smoke in the rooms or at the windows, and not to light candles. All areas of Château de Puchesse are strictly non-smoking. Private areas are not available for guests’ use. Eating meals in the rooms is not permitted. ​

 

Only guests staying at Château de Puchesse are authorized to use the common areas.

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Please do not dispose of any items in the toilets, including toilet paper. Also, please do not use bath towels for removing makeup, tanning lotion, or cleaning shoes. We reserve the right to charge for the replacement cost of towels and/or linens stained by such products.

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11. Occupancy

Bookings are valid for the declared number of guests only.
Undeclared additional guests may result in refusal of access or additional charges.​ This refusal may not be considered as a modification or termination of the contract at the owner’s initiative. In the event of the client’s departure, no refund may be granted. Please note that, in certain cases and under certain conditions, it may be possible to provide an extra bed, which will incur additional charges for the client.

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12. Pets

Pets are not permitted on the premises, except for service animals (guide dogs). In the event of non-compliance with this clause by the client, the refusal by Château de Puchesse to accept the animals and their owners may not be considered a modification or termination of the contract at the owner’s initiative. Consequently, in the event of the client’s departure, no refund may be granted.

Clients are fully responsible for any damage or deterioration caused by their pets. Specific conditions regarding pets may be set out by the owner in the house rules displayed in the accommodation. During their stay at Château de Puchesse, animals remain under the sole responsibility of their owner.

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12. Liability

The property cannot be held responsible for loss, theft, or damage to personal belongings.​

In the event that personal belongings are forgotten in the room at the end of the stay, they may be posted to the person concerned upon request and at their expense, or put aside for collection on a subsequent visit. ​

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The client certifies that they are covered by civil liability insurance covering their own responsibility and that of their family. Guests’ children remain within Château de Puchesse under the sole responsibility of their parents. The client undertakes to return the guest rooms in perfect condition at the end of the stay, and to declare and financially assume responsibility for any damage for which they may be liable.

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13. Accessibility:

Please note that all guest rooms are located on the first and second floors of the château and are accessible by stairs only. As the property does not have a lift, accessibility for guests with reduced mobility may be limited. We encourage you to contact us in advance should you have any specific requirements, and we will do our best to assist you.

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14. Wi-Fi:

Complimentary Wi-Fi is available throughout the property for the convenience of our guests. By accessing our network, guests agree to use the internet in a lawful, respectful, and responsible manner. Any activity that is illegal, infringes on the rights of others, or may compromise the security or performance of the network is strictly prohibited. This includes, but is not limited to, downloading or sharing copyrighted material without authorization, accessing inappropriate or harmful content, or attempting to interfere with the network or connected systems. We reserve the right to restrict or terminate access to the Wi-Fi service in the event of misuse.

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15. Personal Data

Personal data is processed in accordance with the Privacy Policy available on the website.​

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16. Force Majeure

The property shall not be held liable in the event of force majeure.

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17. Applicable Law & Disputes

These Terms are governed by French law.

​Any disputes to which this contract may give rise, concerning its validity, interpretation, performance, termination, consequences, or subsequent matters, shall be submitted to the competent courts under common law conditions. 

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These terms and conditions of sale may be modified at any time and without prior notice.